Terms of service

What Beauty Space is

Beauty Space connects clients with independent makeup artists, and gives artists the tools to take bookings. The artist provides the service and is responsible for it; Beauty Space is not a party to the service itself, and artists are not our employees.

Your account

• You must be 18 or older.
• You sign in with your phone number and a code sent on WhatsApp. Keep your phone and your WhatsApp secure — anyone who has them can sign in as you.
• Give your real name and keep your details correct. One person, one account.

Booking

• A booking is a request until the artist confirms it. She has 24 hours to answer, or until the appointment if that is sooner; if she does not answer, the request expires.
• The price is the one Beauty Space shows you when you send the request, including any travel fee and VAT. Some areas need the artist to quote her travel first; a quote is open for 24 hours.
• Each artist sets how much notice she needs and how far ahead she takes bookings.
• You can ask to move a confirmed booking. The artist has 48 hours to accept; until she does, the original booking stands.

Paying

Today you pay the artist directly — in cash on the day, or by InstaPay when she accepts it. Beauty Space does not receive, hold or refund that money.

An artist may ask for a deposit: a percentage she sets, of the services, before travel. You send it to her directly. Only she can say it arrived; Beauty Space records what she tells us and never confirms a transfer itself.

Card payment is not available yet. When it is, its terms will be shown before you pay.

Cancelling

• The cancellation deadline is 14 days before the appointment. It is fixed when you book, and moves with the date if the booking is moved.
• If you cancel before the deadline, the artist returns your whole deposit.
• If you cancel on or after the deadline, she may keep the deposit — never more than you paid her. If there was no deposit, cancelling costs nothing.
• If the artist cancels, she returns everything you paid her.

Because these payments go directly between you and the artist, the artist makes any refund herself. Beauty Space records what was agreed, but does not hold the money and cannot pay it back for her.

Reviews and messages

• Only the client of a completed booking can review it, once. Be honest and fair; the artist can reply.
• A chat opens with each booking. Keep it to the booking, and be respectful.
• We may remove content, or suspend an account, for harassment, hate, threats, fraud, or anything unlawful. Report a problem to Mohamed_said@beautyspace.io.

For makeup artists

• We review every application before your profile goes live, and may decline or suspend a profile that breaks these terms. A suspended profile shows nothing to clients.
• You are responsible for your work, your hygiene, your prices and any licence or tax your work requires.
• Upload only photos and videos you have the right to use, with the agreement of the people in them. You allow Beauty Space to show them on your profile and in the app for as long as they are on your profile.
• A booking made through your own link carries no commission. A booking that came from Beauty Space carries a commission on the services — 15% unless agreed otherwise — and never on travel. For 12 months after such a booking, that client’s bookings with you count as Beauty Space bookings, even through your link. The rate is fixed on each booking when it is made.
• While card payment is off, you collect the client’s payment yourself and send Beauty Space its commission once a month by InstaPay.
• You choose what each assistant can see and do, and you are responsible for what they do in your diary.

What is not allowed

• Using Beauty Space to contact people for anything but a booking.
• Fake accounts, fake bookings or fake reviews.
• Copying the app or the website, scraping them, or interfering with how they work.
• Anything unlawful.

Our responsibility

We work to keep Beauty Space available and correct, but it is provided as it is. To the extent Egyptian law allows, Beauty Space is not liable for the services artists provide, for payments made directly between clients and artists, or for indirect losses. Nothing in these terms limits a right the law gives you that cannot be limited.

The law that applies

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo decide any dispute that cannot be settled between us. Write to Mohamed_said@beautyspace.io first — most problems are easier to solve by talking.

Changes to these terms

When we change these terms we update the date at the top, and tell you in the app before an important change applies. Using Beauty Space after that means you accept the new terms.